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  • Shop
  • Islamic Resources for Little Ones
  • Islamic Homeware
  • Ramadhan and Eid Decor
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  • Madressa for Little Ones
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Privacy Policy

Privacy Policy

Effective Date: June 03 2025

At Simply Ilm, we deeply value your privacy and are committed to protecting your personal information. This policy outlines how we collect, use, and safeguard the data you share with us.

What We Collect

At Simply Ilm, we deeply value your privacy and are committed to protecting your personal information. This policy outlines how we collect, use, and safeguard the data you share with us.

When you shop with us, we may collect:

  • Name, surname

  • Contact details (email, phone number)

  • Delivery and billing addresses

  • Payment information (processed securely via

    Peach Payments)
  • Order history and preferences

We do not store any credit card details.

How We Use Your Information

Your information is used to:

  • Process and fulfill your orders

  • Contact you regarding order status or customer queries

  • Personalize your shopping experience

  • Improve our products and services

  • Send you relevant updates, specials, or promotions (only if you opt-in)

Third-Party Sharing

We only share necessary information with trusted service providers (e.g., couriers and

Peach Payments) for order processing and delivery. Your information is never sold or disclosed without consent.

Data Security

We use secure hosting and trusted payment gateways to keep your information safe. Our website uses HTTPS encryption for secure browsing and checkout.

Your Choices

  • You can request access, updates, or deletion of your data at any time by contacting us at info@simply-ilm.co.za.

  • You can opt out of marketing emails by clicking “unsubscribe” in our emails.

Contact Us

If you have any questions about our privacy practices:

WhatsApp: 082 329 9680

Email: info@simply-ilm.co.za

Refund and Returns Policy

Effective Date: June 03 2025

We want you to love every Simply Ilm product. If for any reason you’re not fully satisfied, our returns policy makes it easy.

Return Eligibility

You may return a product within 7 days of receiving your order, provided it is:

  • Unused and in original packaging

  • In resellable condition

  • Not a personalized, made-to-order, or hygiene-sensitive item

Exchanges & Refunds

You can:

  • Exchange the item

  • Request a full refund (excluding delivery costs)

Note: You are responsible for return shipping costs unless the item is incorrect or defective.

Non-Returnable Items

  • Personalized products

  • Made-to-order items (e.g., Eid bags, custom frames)

  • Sale or clearance items

How to Start a Return

    1. Contact us via WhatsApp (082 329 9680) or email (info@simply-ilm.co.za) with your order number and reason for return.

    2. We’ll confirm eligibility and provide the return address.

    3. Once received and inspected, we’ll process your refund or exchange within 5 working days.

Damaged or Incorrect Items

    1. If you receive the wrong product or a damaged item:

      • Let us know within 48 hours of delivery.

      • Send us photos and your order number via WhatsApp or email.

      • We will rectify it at no additional cost.

Refund Method

Refunds are issued to the original payment method. EFT orders will be refunded via bank transfer once details are provided.

Questions?

We’re here to help!

WhatsApp: 082 329 9680

Email: info@simply-ilm.co.za

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About us

Join our 55,000+ happy customers and start experiencing e-commerce design as it should be. Simple.

East 21st Street / 304 New York

Email: youremail@site.com

Phone: +1 408 996 1010

Our services

  • Company Information
  • Conditions of Sales
  • Privacy policy
  • Returns and refunds
  • Dispute Resolution
  • Returns and refunds

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  • Madressa for Little Ones
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  • Hajj & Umrah essentials
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