At Simply Ilm, we deeply value your privacy and are committed to protecting your personal information. This policy outlines how we collect, use, and safeguard the data you share with us.
At Simply Ilm, we deeply value your privacy and are committed to protecting your personal information. This policy outlines how we collect, use, and safeguard the data you share with us.
When you shop with us, we may collect:
Name, surname
Contact details (email, phone number)
Delivery and billing addresses
Payment information (processed securely via
Order history and preferences
We do not store any credit card details.
Your information is used to:
Process and fulfill your orders
Contact you regarding order status or customer queries
Personalize your shopping experience
Improve our products and services
Send you relevant updates, specials, or promotions (only if you opt-in)
We only share necessary information with trusted service providers (e.g., couriers and
We use secure hosting and trusted payment gateways to keep your information safe. Our website uses HTTPS encryption for secure browsing and checkout.
You can request access, updates, or deletion of your data at any time by contacting us at info@simply-ilm.co.za.
You can opt out of marketing emails by clicking “unsubscribe” in our emails.
If you have any questions about our privacy practices:
WhatsApp: 082 329 9680
Email: info@simply-ilm.co.za
Effective Date: June 03 2025
We want you to love every Simply Ilm product. If for any reason you’re not fully satisfied, our returns policy makes it easy.
You may return a product within 7 days of receiving your order, provided it is:
Unused and in original packaging
In resellable condition
Not a personalized, made-to-order, or hygiene-sensitive item
You can:
Exchange the item
Request a full refund (excluding delivery costs)
Note: You are responsible for return shipping costs unless the item is incorrect or defective.
Personalized products
Made-to-order items (e.g., Eid bags, custom frames)
Sale or clearance items
Contact us via WhatsApp (082 329 9680) or email (info@simply-ilm.co.za) with your order number and reason for return.
We’ll confirm eligibility and provide the return address.
Once received and inspected, we’ll process your refund or exchange within 5 working days.
If you receive the wrong product or a damaged item:
Let us know within 48 hours of delivery.
Send us photos and your order number via WhatsApp or email.
We will rectify it at no additional cost.
Refunds are issued to the original payment method. EFT orders will be refunded via bank transfer once details are provided.